REFUND POLICY
The short version. If Jellipace isn't right for you, ask within 14 days of buying Jellipace or of your first Pro payment, and you get a full refund. You don't need to give a reason.
1. WHO HANDLES REFUNDS
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
2. OUR 14-DAY PROMISE
You can ask for a full refund within 14 days of:
- a one-time purchase of Jellipace for Mac; or
- the first payment for Jellipace Pro, which is the first charge after its free trial.
Monthly and yearly renewals after the first payment are not covered by this promise.
We may decline requests that repeat in a way that suggests this promise is being used to get Jellipace without paying for it.
3. FREE TRIALS
Free trials cost nothing. If you cancel Jellipace Pro during its 7-day free trial, you are not charged.
4. HOW TO ASK FOR A REFUND
- Use the link in your Paddle receipt email; or
- go to paddle.net and select "Request refund"; or
- email us at support@jellipace.com with your purchase number (it starts with "txn_" and is in your receipt), and we will ask Paddle to refund you.
Paddle pays refunds within 14 days of approving the request, to the same payment method where possible.
5. CANCELLING PRO
You can cancel Jellipace Pro at any time using the link in Paddle's emails or Paddle's customer portal. Pro keeps working until the end of the period you have paid for. Cancelling does not refund that period by itself. If you cancel within 14 days of your first payment, you can still ask for a refund of that payment.
6. WHAT A REFUND MEANS FOR YOUR LICENCE
A refund ends the licence that the payment paid for. If a Pro payment is refunded, Pro ends for that period. If a one-time purchase is refunded, you no longer have a licence to use Jellipace for Mac.
Jellipace for Mac that came with Pro stays yours as long as at least one Pro payment has not been refunded.
7. RENEWALS AND LATER REQUESTS
Renewals, and payments more than 14 days old, are not refunded, except where the law requires it, for example if Jellipace is faulty or does not work as described.
8. YOUR RIGHTS UNDER CONSUMER LAW
This policy is in addition to your rights under consumer law, including the Australian Consumer Law and the right to withdraw that consumers have in the EU, the EEA and the UK. Where the law gives you more, the law applies.
9. CONTACT US
Xin Cheng, Australia. Email support@jellipace.com. See also our Terms and Conditions.